Concepts

Errors

The error format, the types and the codes.

Monerails uses HTTP status codes: 2xx means it worked, 4xx that the request cannot succeed as sent, 5xx that something went wrong on our side or at a partner. Errors always have the same shape:

JSON

{
  "error": {
    "type": "invalid_request_error",
    "code": "parameter_invalid",
    "message": "amount must be an integer between 1 and 100000000000 (minor units)",
    "param": "amount",
    "request_id": "req_3aec3e6d1222495eb183"
  }
}

Field	Description
`type`	Family of the error (table below).
`code`	Precise reason, stable: branch your code on it.
`message`	Explanation for a developer. It can change: do not parse it. English by default, French with `Accept-Language: fr`.
`param`	The parameter at fault, when there is one.
`object_id`, `card`	The object created before the failure, when there is one (for example a card the issuer refused).
`request_id`	Give it to support.

Messages never contain internal or partner details. A request that fails for a reason without its own code returns 400 request_invalid with the message “The request could not be processed. Check the parameters.” 5xx errors always have a generic message. Refusals by an operator or the card issuer keep their reason, under 402 provider_declined.

Status codes

Status	Meaning
`200`	OK.
`201`	Created.
`202`	Accepted: the operation was sent and its outcome is not final yet. Follow it with webhooks.
`400`	Invalid request.
`401`	Missing or invalid key.
`402`	Valid request that could not be carried out.
`403`	Not allowed.
`404`	Unknown object or endpoint.
`409`	Conflict, for example another operation in progress.
`422`	Idempotency key reused with other parameters.
`429`	Too many requests.
`5xx`	Our side or a partner. Retry with the same `Idempotency-Key`.

Types

Type	HTTP	Description
`invalid_request_error`	400, 404, 405, 409, 413	The request is wrong: missing or invalid parameter, unknown object or endpoint.
`authentication_error`	401	No API key, or an invalid, revoked or orphaned key.
`permission_error`	403	The key’s creator does not have the role required, the business is suspended, or live mode is not open yet.
`request_failed`	402	Valid request that could not be carried out: insufficient balance, refusal by the operator or the issuer, wrong code.
`idempotency_error`	409, 422	The `Idempotency-Key` is still in use or was used with other parameters.
`rate_limit_error`	429	Too many requests. Wait for `Retry-After` seconds. See Rate limits.
`api_error`	500, 502, 503	A problem on our side or at a partner. The message is always generic. Retry with the same `Idempotency-Key`.

Codes

Code	HTTP	Description
`api_key_invalid`	401	Missing, malformed, unknown or revoked key.
`api_key_owner_removed`	401	The member who created the key left the business. Create a new key.
`account_suspended`	403	The business account is suspended.
`permission_denied`	403	The key’s creator does not have the role required for this operation.
`live_mode_unavailable`	403	Live mode opens once your business verification is approved.
`parameter_missing`	400	A required parameter is missing. See `param`.
`parameter_invalid`	400	A parameter has the wrong type or value. See `param`.
`parameter_unknown`	400	The body contains a parameter the endpoint does not accept.
`body_invalid`	400	The body is not a JSON object.
`body_too_large`	413	The body is larger than 12 MB.
`resource_missing`	404	No object with this ID in this mode.
`route_unknown`	404	Unknown endpoint.
`method_not_allowed`	405	The endpoint exists but not with this HTTP method.
`idempotency_key_invalid`	400	The key is longer than 255 characters.
`idempotency_key_in_use`	409	A request with this key is still running.
`idempotency_key_reused`	422	This key was already used with different parameters.
`currency_unsupported`	400	This currency is not open.
`country_unsupported`	400	This country is not open for this currency. See Coverage.
`bank_transfer_unsupported`	400	Bank payouts are not available in this country: pay to a mobile money wallet.
`test_phone_required`	400	Test mode: use one of the test phone numbers of this country. See Testing.
`otp_not_expected`	400	This collection is not waiting for a code (already authorized, or no code needed).
`amount_invalid`	400	Amount out of range, for example a card funding above $100,000, or a CDF amount that is not whole francs.
`amount_too_small`	400, 402	Amount below the minimum (for cards: issuing fee plus $1).
`amount_too_large`	402	Amount above the maximum allowed by the operator.
`operator_unsupported`	400, 402	Unknown operator, or refused by the payment partner for this currency.
`phone_invalid`	400	The number cannot be read as an international number.
`bank_account_invalid`	400	`bank_code` does not exactly match a code from List banks, or the account number is too short.
`balance_insufficient`	402	Your balance (or cards balance) does not cover the amount and the fee.
`recipient_invalid`	402	The payment partner rejected the recipient.
`otp_invalid`	400, 402	Wrong, malformed or expired code.
`provider_declined`	402	The operator or the card issuer declined. `message` gives their reason.
`settlement_destination_missing`	400	No settlement account saved for this currency.
`settlement_destination_invalid`	400	The saved settlement account is not valid for the payment partner.
`cardholder_exists`	409	A cardholder already uses this email.
`cardholder_not_verified`	400	The cardholder’s identity is not verified yet.
`id_document_unsupported`	400	Unsupported identity document type.
`document_invalid`	400	A document image is not accepted: JPEG or PNG only, 4 MB at most, at least 600 × 400 px. `param` names the side.
`cardholder_underage`	400	The cardholder must be at least 18 years old.
`identity_already_registered`	402	The card issuer already holds this identity for a pending or completed verification. Contact support.
`verification_declined`	402	The card issuer declined the verification submission. Check the details and document images, then submit again.
`agent_cards_not_enabled`	400	Agent cards are not set up yet. An Owner must issue the first agent card from the dashboard.
`card_not_ready`	400	The card is not issued yet.
`card_terminated`	400	The card is terminated.
`card_already_frozen`	400	The card is already frozen.
`card_not_frozen`	400	The card is not frozen.
`card_minimum_balance`	400	At least $1 must stay on the card.
`card_single_use`	400	Single-use cards cannot be funded or withdrawn from.
`card_operation_in_progress`	409	Another operation is running on this card. Retry in a few seconds.
`url_invalid`	400	Not an HTTPS URL with a domain name, or it contains `user:password@`. IP addresses are refused.
`events_invalid`	400	An event pattern is malformed.
`limit_reached`	400	A limit is reached: 10 webhook endpoints per business (test and live together), or 500 beneficiaries per mode.
`beneficiary_exists`	409	A beneficiary with this number or account already exists in this mode.
`request_invalid`	400	Other invalid request. The message is generic: “The request could not be processed. Check the parameters.”
`verification_not_submitted`	400	The test helper needs a verification submitted first.
`test_mode_only`	400	Test helpers need a test key.
`test_limit_reached`	400	A card test mode limit was reached (test cards balance, test top-up, active test cards; `429` for the monthly issuance quota). See Testing.
`rate_limited`	429	A rate limit was reached. Wait for `Retry-After` seconds. See Rate limits.
`provider_unavailable`	503	This service is not open in this mode yet.
`provider_insufficient_funds`	503	The payment partner cannot process this payout right now. Retry later.
`provider_error`	502	A partner could not be reached. Retry with the same Idempotency-Key.
`upload_failed`	500	Document upload failed. Retry.
`internal`	500	Unexpected error. Retry; contact support with the `request_id` if it persists.

Rate limits

Requests beyond a limit fail with 429 rate_limited and a Retry-After header. The limits are on Rate limits.

Errors

Status codes#

Types#

Codes#

Rate limits#

Status codes

Types

Codes

Rate limits